On Black Friday, one of the busiest days for online shopping, numerous HSBC clients reported issues with accessing the bank’s online and mobile banking platforms.
According to Downdetector, a platform that monitors and gathers reports of website disruptions and grievances, over 4,000 clients reported being unable to log into their HSBC app on Friday.
On Friday at 11pm, the bank posted on X that their “online and mobile banking services are now operational for all customers.”
The statement included: “We apologize again and recognize that this caused significant frustration for our customers. We will continue to work behind the scenes to ensure a complete recovery.”
The bank previously stated that the interruption was due to an internal system problem. As a result, their apps and online services, along with online card transactions, were impacted.
On the final Friday of November, which falls on the 24th, some customers will receive their paychecks. A user on X platform commented on HSBC UK’s post, stating, “This couldn’t have come at a worse time. People just received their pay and now have bills to cover.”
One individual wrote: “I need to transfer funds in order to make unnecessary Black Friday purchases. Perhaps it’s a sign!”
On Friday morning, individuals using the HSBC mobile application were presented with a notification informing them that the bank was undergoing a system upgrade in order to enhance the banking experience.
First Direct and M&S Bank customers were not impacted by the disruption.
HSBC, which has about 15 million customers in the UK, has previously announced that it would close a total of 114 physical branches across the country this year.
At the end of this year, the traditional bank will have 327 branches across the country, a decrease from 590 in 2021. This decision was influenced by the increasing number of customers using online banking services.